Arrow Electronics Program Manager – Sustainable Technologies in Austin, Texas
Program Manager – Sustainable Technologies
The Client Experience / Program Manager is responsible for developing and managing the client’s relationship with Arrow by providing outstanding service and support. In addition, the PM will provide strategic guidance to the CER, sales and operation teams. This role will oversee the progress of strategic, complex clients to ensure all programs deliver the desirable outcome to the Arrow organization.
The Program Manager must be able to independently perform specialized reporting with in excel, provide a high level of personalized service, and apply an in-depth knowledge of Arrow’s service offerings to successfully support the client relationship. The Program Manager must have strong practical experience in project / program management, which was been gained through managing large and complex projects.
Act as Program Manager for onboarding of new strategic clients to ensure seamless transition to Arrow.
Responsible for the success of the overall client experience between sales, CER Team,
Operations and transportation for assigned book of accounts at a Program Management level.
Handle escalated client complaints working with designated departments for further investigation
Recommend new innovative ways to solve problems or improve programs
Update management on consistent basis of status of the client programs
Provide high level reporting both internally and client facing
Lead client meetings and face-to-face client meetings
Other projects as assigned by management
Project management skills, 3-5 years Project management experience preferred
Proficiency with MS Office applications especially Excel
The ability to find innovative ways to resolve problems
Ability to work positively with the wide range of individuals within the organization
Good written and verbal communication skills
Ability to multi-task and prioritize with minimal direction
Ability to identify the root cause of issues
Views problems as opportunities and is results/outcomes oriented
Adept at moderating temperament to remain calm, professional and customer focused during challenging communications and difficult situations
Knowledge of Arrow's systems and applications preferred
Strong analytical skills
Ability to express ideas that successfully influence the behavior and decisions of others
Austin (Value Recovery)
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.