Arrow Electronics CRM Functional Analyst in Centennial, Colorado


CRM Functional Analyst

Job Description:


The SalesForce Analyst role is techno-functional role with hands-on in designing, configuring, enhancing and testing of declarative and custom applications to meet business process requirements. This role is expected to apply functional knowledge & technical expertise in the implementation and shall also provide maintenance for various applications.


  • Participate in the full application life cycle from design to development, testing, deployment and support of Salesforce application

  • Construct functional specifications from Business Requirement Documentation

  • Design solutions leveraging industry's best practices

  • Interacting with the business user community to help correctly scope Salesforce implementation

  • Provide hands on configuration for SFDC solution

  • Documenting CRM and configuration

  • Identify and document various application integration requirements

  • Identify innovative solutions to business issues during technical development

  • Improve process flow and user documentation of Salesforce application and enhance user knowledge & competency

  • User Support in troubleshooting both application and business process issues

  • Create and manage service tickets with as required

  • Other duties as assigned based on business needs: i.e., special projects, Enhancements etc.


  • Expertise in designing solution involving

  • In depth knowledge of APEX, Visual force, APIs

  • Proficiency with configuration and custom development

  • Proficient at developing and executing test scenarios

  • Experience with Salesforce integration and ability to resolve issues related to the platform

  • Software Development Methodology, such as Agile, Waterfall etc,

  • Ability to work in a fast-paced environment coordinating with internal customers to help support and enhance business systems

  • Demonstrated ability to work in a team environment including the ability to work collaboratively with business users

  • Strong presentation and communication skills

  • Ability to work independently on development projects


  • 4-year degree in Information Systems or related field or equivalent related experience

  • 5 years of experience, at least 3 years with technical implementations

  • Advanced experience with configuration and custom development


  • One or more certifications

  • Experience in integrating with Oracle ERP

  • Previous experience in the electronics or distribution industries

  • Previous experience working for a large public corporation

Principal Accountabilities

ERP Analyst provides project coordination, functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

Job Complexity

● Requires in-depth knowledge and experience

● Solves complex problems; takes a new perspective using existing solutions

● Works independently; receives minimal guidance

● Acts as a resource for colleagues with less experience

● Represents the level at which career may stabilize for many years or even until retirement

● Contributes to process improvements

● Typically resolves problems using existing solutions

● Provides informal guidance to junior staff

● Works with minimal guidance

Experience / Education

Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.


Denver ( Panorama)

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.