Arrow Electronics Customer Sales Specialist in Englewood, Colorado
Customer Sales Specialist
Customer Sales Specialist
Arrow Electronics, Inc.
The main job function of this position is to maintain on-time delivery performance expectations and customer service activities for assigned accounts with primarily direct sales. The Customer Sales Specialist performs sales support functions to provide the highest level of service and customer satisfaction, while maintaining efficiencies in operational processes and procedures.
Responsibilities for a variety of customer service /sales support /planning activities including but not limited to:
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
Processes quotes for specified customers and works with centralized PM team for quote and debit information.
Through extensive supplier knowledge, may work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
Implements account strategy in conjunction with FSR’s and maintains influential relationships with local and global suppliers.
Handles complex discrepancies, interfaces with customers, and recommends solutions and/or actions plans.
High School diploma plus 4 – 6 years of sales or customer service experience or an equivalent combination of education, training, and expertise. Or Bachelor’s degree plus 0 – 2 years of sales or customer service experience (industry experience with a distributor, supplier, or representative is preferred)
Strong negotiation, verbal, and written communication skills are essential
Excellent interpersonal, organization, problem solving, and customer service skills
Must be able to multitask, prioritize, and deal with ambiguity
What is in it for you?
Medical, dental, vision, paid time off, 401k domestic partners program and more.
Community involvement opportunities
Denver (Inverness West)
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.