Arrow Electronics Customer Demand Planner in Harlow, United Kingdom
Customer Demand Planner
Customer Demand Planner
Logistics & Operations
Team Leader, Demand Planning & Supply Chain
Working as a part of a busy Supply Chain Operations department of 12 people, handling outbound Supply Chain Operations and Demand Planning for hundreds of high profile clients across a large portion of the EMEA geography.
The Customer Demand Planner will work within a team of 5 planners, handling the Northern Europe region and will be responsible for a subset of that region, owning the partner forecast element for their territory
The role is a key position, sitting neutrally between commercial and purchasing teams and working alongside the Supply Chain team to handle the customer forecast input we use to create a robust, accurate final Supply plan. Simultaneously the planner is striving for 100% service to customers and ensuring that the daily operational reality matches the Supply Chain concept for that customer and providing input for operational improvement where needed
Outline/Purpose of the role:
Handling electronically received partner forecast inputs, through system validations and exception management, to release a fully validated demand plan for Supply Planning review and undertaking further collaboration with Supply Planning and Sales teams before a final plan is agreed.
Develop company IP in relation to customer demand patterns providing differentiated services through factual and valuable customer feedback
Add value to customer forecast data and perform detailed validation of demand vs. supply, communicating and driving clearly defined actions to all key stakeholders (Supply Planning/Purchasing, Supply Chain Operations and commercial sales teams) to mitigate excess inventory, potential service issues and identify Supply Chain operational improvement opportunities.
Create a fully validated demand plan to drive confidence and efficiency in supply planning
Responsibility for providing 100% service levels to all customers within the organisation, being a Business Partner rather than just an internal service provider
Proactive management of partner forecast frequency, prompting communication to the appropriate stakeholders when forecast is received out of the expected cycle
ERP Forecasting Attribute Set Up/Maintenance
Input into maintenance and fine tuning of system forecast parameters
Support to commercial teams in setup and maintenance of forecasting agreements
Reviewing forecast Holds and Exceptions in a timely & efficient manner and driving action from relevant stakeholders.
Review and action Oracle Demantra Forecast exceptions
Drive for customer compliance to forecast
Drive conversion of forecast to order, in the case of unplanned demand within lead-time
Allow forecasts into the supply plan in line with company goals & objectives and customer contract terms
Owner of customer forecast accuracy & process
Participation in and providing input into commercial business reviews
Interpret customer demand changes to define clear actions for prevention of excess inventory before communicating with Supply Planning and Customer commercial teams to allow clean execution
Communicate potential service issues around forecast over consumption to Sales in a clear and timely manner
To create a robust audit trail through the use of an online workflow tool
Identify root cause to allow enforcement of customer liability and/or identify factors driving excess inventory to guarantee prevention
Maximise investment by becoming ‘expert’ in Demand/Supply Planning, utilising tools such as Oracle Demantra and Forecast Accuracy dashboard
Execute on closed loop activities;
Customer forecast accuracy dashboard
Unconsumed month to date forecast
Past due Forecast
Aging forecast holds
Statistical vs. Customer forecast review
The successful applicant:
Has a strong analytical mindset, a natural curiosity and is not afraid of data and complicated systems, with the ability to separate the trivial from the critical and not over analyse
Has experience working in ERP systems (Oracle would be an advantage) and preferably has experience of demand/forecast/material planning in a commodity/fast paced environment
Is a natural collaborator, with a strong track record in achieving their results through influencing others and who understands the challenges of cross functional working and has demonstrable experience in this area
Can adapt to change and deal with ambiguity and thrives in an environment where no 2 days are exactly the same, but can equally deal with structured routines and deadlines
Has experience of working in a multicultural environment and with people from different countries and mother tongues, who may be communicating in English as their 2nd or 3rd language
Can successfully balance the inventory/financial performance and commercial (sales) needs of the company and understands that tipping the balance either way is easy, but is adept at considering both equally.
Is highly organised and methodical and can cope with both predictable routines and ad-hoc activity
Internal Sales Representatives
Field Sales Representatives
Supply Planning / Purchasing
Measurable Performance Standards
Regional Inventory Turns
Slow moving inventory prevention
Forecast Accuracy (COGS & Unit)
Aged forecast related holds and exceptions
Overall forecast cycle/handling time
# of forecast overrides employed
% of forecast rejected
Unconsumed forecast conversion to firm orders
Experience/ Skills /Knowledge:
Educated to A Level equivalent or higher
Fluent in English (written and spoken)
Experience in ERP systems
Experience of forecasting/demand planning
General understanding of Supply Chain models and techniques
Microsoft Office suite with good Excel skills
Oracle Demantra demand planning module
2nd European language skills
Experience of Electronic Data Interchange (EDI) communication
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The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
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