Arrow Electronics Sales/Marketing Representative I in Itasca, Illinois


Sales/Marketing Representative I

Job Description:

Position: Sales/Marketing Representative (SMR)

Location: Geneva, IL

Function: SALES

The main purpose of the SMR is to manage the account relationships by providing service and support to customers. Working with others, the SMR ensures the customer is receiving services such as, selling products and services, quoting orders, following up on orders and problem solving. This position will strategically enhance margins and gain market share within the assigned customer base. Other responsibilities Include increasing sales growth by finding new opportunities through associative selling, cold calling, design registrations, etc. In addition, the SMR must provide customer service often facilitating work of others in expediting orders, ensuring on time delivery of orders, providing engineering support and trouble-shooting other customer problems. Function as key liaison between Richardson RFPD’s internal resources, suppliers and customers to build and establish long-term business partnerships for Richardson RFPD.


Builds and maintains good relationships with purchasing individuals within a customer location. Develops good relationships with engineering.

Follows-up on quotes and orders.

Solves known customer issues.

Ensures others are delivering to customer requests.

Responds effectively to customer quotations.

Has good understanding of pending business and tracks wins and losses.

Facilitates information flow seeking to gain additional knowledge for completing quote and winning business.

Executes on customer action plans.

Territory/Account Planning:

Ability to forecast customer demands using forecasting tool.

Develops knowledge of customers DTAM/TAM.

Involved in account strategies or annual planning working with the FSE.

Good supplier relationships with key suppliers.

Knows major suppliers and communicates effectively on large opportunities.

Business Manager:

Entry level understanding of the relationship between cost and resale.

Ability to support low-level supply chain engagements including using On Line Forecasting Tool.

Technical Knowledge:

Is learning technical and product information.

Relies on more senior SMR or FSE for high level technical support.

May need assistance to support value added and material management engagements.

Facilitates working with FSE for technical support to customers.

Experience and Education:

College degree or high school with technical training and equivalent experience 0-2 years with college degree; 5-7 years with high school diploma

Previous Sales and customer service, purchasing/product, engineering experience.

Prefer experience in sales, specifically electronics or manufacturing. Knowledge on account management.

Experience with RFPD system.

Understanding of the electronics industry.

Ability to multi-task and work in a fast paced environment. Customer service experience.

Knowledge of account management.

Problem resolution skills.

Good understanding of procedures and concepts In own technical/subject area.

Knowledge is obtained through job related training and education or considerable on-the-job training.

Good understanding of how the team integrates with others in accomplishing the objectives of the area (such as department or branch).

May have broad responsibilities requiring business acumen beyond their own team.

Makes sound judgments based on practice and precedence.

Assesses alternatives based on knowledge and past experiences in selecting the best approach.

Developed communication and diplomacy skills to exchange complex and/or sensitive information.

What is in it for you?

Training Skills, development, performance coaching, medical, dental, vision, paid time off, 401k domestic partners program and more. Community involvement opportunities.

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy. Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology. Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.

EOE Minorities/Females/Protected Veterans/Disabled Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.



Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.