Arrow Electronics Technical Support Specialist - Avaya/Nortel PBX SME in MD, United States


Technical Support Specialist - Avaya/Nortel PBX SME

Job Description:

General Summary:

The Technician IV (Avaya/Nortel) serves as the principal technical operations representative to our customers in installing and maintaining voice and data products. Responsible for the installation, modification, testing and servicing of voice and/or data communication/ telecommunication CPE equipment. Systems include: Avaya Communication Manager (CM) and Avaya Aura Messaging and all other peripheral and ancillary equipment. Basic Cisco and Nortel CS1000 knowledge would be helpful. This is an On Site position for large Hospital Complex. This position is located in a campus environment for a very large Hospital complex.

Active Secret or higher Clearance is required.

Key Responsibilities:

  • Install analog and digital voice and data telecommunications equipment including PBX systems, key systems, and peripherals

  • Employ appropriate troubleshooting techniques for analog and digital voice and data problems and for point to point as well as point to CO applications

  • Complete work orders for adds, moves and changes, and repairs in one or more product lines

  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers

  • Provide rotating 24 hour on-call coverage

  • Receive, plan and prioritize jobs/work orders via centralized dispatch on his/ her routes on a daily basis

  • Submit all paperwork associated with jobs including: time spent per activity, equipment used, services provided, mileage logs, installation forms, site surveys and weekly expense reports

  • Maintain a complete and updated truck inventory of all tools and equipment necessary to complete jobs

  • Submit requests for additional supplies to the Inventory Control Coordinator on a timely basis

  • Develop and maintain a current database on all products he/ she has worked

  • Additional responsibilities as position requires

Knowledge, Skills & Abilities Required: (education, experience, technical skills, communication skills, customer focus, time management skills, independence, accuracy)

  • 5+ years telecommunications experience

  • Avaya/Nortel training/ certifications required

  • HW/SW Certifications preferred

  • Solid technical knowledge of product systems

  • Ability to handle projects at a complex level

  • Ability to work on own with discretion; Ability to act as project lead to other technicians

  • Good customer service skills with good communication skills and solid work ethic

  • Valid drivers license

  • PC proficiency with MS Office product experience

  • Secret or better Clearance required

Arrow Systems Integration is an affirmative action employer, and we encourage minorities and women to apply.

Minority/ Female/ Disabled/ Veteran



Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.