Arrow Electronics Customer Service Representative in Reno, Nevada
Customer Service Representative
Provide an expert level of customer service to the Component Sales teams, direct customers and the programming production team. Driving our customers order performance and exceeding expectations. This is to further enhance Arrow's position within our customers and suppliers.
Responsible for overseeing the Order to Invoicing processes for their customer base. Value add order entry, maintenance, follow up, first article issue triage, managing inbound customer quote requests in Unity, AEGIS and Service desk.
Support sales team and direct customer contact within Bond/Planned Demand and FQR quality assurance processes.
Assist Sales with overall quote to order issues, identifying adaptor support, automation, adaptor conversion, quote revisions, helping to facilitate First Article Samples, expedites and sub inventory processes.
Attend Sales and customer conference calls; representing the Programming centers processes and providing direction for correct paths to resolution.
Liaison between Sales and our customers for the Programming centers production team. Provides the first point of escalation for Sales and the customer.
Responsibilities included but are not limited to:
Drive the coordination of orders between Sales and Production by ensuring the orders are escalated to the appropriate level, adaptor support is available and that there are no programing barriers.
Work with cross functional teams in Engineering, First Article/FA, Quality, Warehousing and Production leadership team to drive order barriers to resolution.
Act as a deal enabler, customer advocate and as a trusted advisor to Sales to instill customer loyalty.
Manage daily expedites that come in many ways, while balancing workloads with extensive multi-tasking.
Creating quotes and adhoc BOM requests (AEGIS/Unity) per the request of Sales or direct customer requests.
Active participant in daily production team meetings, raising visibility on top orders, triage issues and detailed follow up.
Other duties as assigned
Bachelor's degree or equivalent combination of education, experience and training
Minimum 6-8 years related experience in customer service, warehousing, manufacturing, distribution and/or programming
Problem resolution, conflict management and solution development skills
Heavy multi-tasking with calls, emails, Skype, meetings or walk up inquiries
Project management experience
Microsoft Office applications/ Office, Excel, PowerPoint
What’s in it for you?
Medical, dental, vision, paid time off, 401k and employee stock ownership, scholarship program, domestic partners program and others.
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.