Arrow Electronics Quality/Customer Service Coordinator for Digital Customer Base in Reno, Nevada
Quality/Customer Service Coordinator for Digital Customer Base
Position Summary :
Assists with the Verical Operations team to support complete resolutions on all warehouse related customer escalations. Navision, Arrow.com, Arrow Mainframe, Unity, EtQ, PA Web-sites, WMS, Process Flows with contractual agreements to disposition customer’s requests to return product.
Under direction supervision the RMA/Return’s Manager this position will help build a process that meets the requirements for the Digital Customer and Arrow
Obtains supplier RMAs for defective product interface via phone and email with:
Customers and suppliers
Arrow Sales, Product, Logistics, Value Added departments
Issue and manage supplier corrective action/failure analysis requests, including verification and follow-up activities (i.e., UBT reports)
Reviews escalated RMA issues.
Provides support for customers with special needs (i.e., automotive customers).
Create and disposition FQR’S and manage escalation.
Manage and Report daily/weekly activity and performance
PC literate (efficient and accurate) with Microsoft Office (Excel Required) and internet
Experience with: WMS, Mainframe, Unity, EtQ
Ability to work using multiple software programs concurrently
Part knowledge / ability to discern date codes
Must possess good written and verbal communication skills
Must be flexible and team oriented
Must be reliable and flexible for OT
Ability to Research on WMS and Warehouse
Organization multitasking and time management skills
- 2 to 4 years’ experience in one or more of the following: Customer service positions, Quality/Customer Service Coordinator Level 5, Logistics VA Quality Inspector, Nonconforming or Special Handling
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.