Arrow Electronics Technical Account Manager in United Kingdom


Technical Account Manager

Job Description:

JOB TITLE: Security Technical Account Manager

DIVISION: Vendor Management


REPORTS TO: Lead Solution Architect


The TAM provides pre-sales technical support to the Sales & Vendor Teams around Palo Alto Networks (PAN), VMware NSX and Splunk in both a Technical & Commercial manner . This role will focus specifically on the Palo Alto Networks solution proposition within the SDDC landscape. The TAM is responsible for engaging with the relevant vendor teams, owning technical enablement and building joint propositions with the BDM team. The candidate will also have extensive knowledge and experience in security & networking architecture.

Key Skills / Experience

Experienced in Pre Sales work

Architecting Multi-Vendor Offerings

Author Security proposals and technical solutions

Presenting to customers

Utilise Microsoft tools (Powerpoint/Visio/Project)

Security Vendor accrediations

Software Defined Data Centre, Cloud, Networking and Security knowledge

Knowledge of IT Market, Trends and Industry

Information Security

Governance, Risk Management and Compliance


· Go-to technical specialist for sales team and downstream partners for the Palo Alto Networks Re seller Channel.

· Become a trusted advisor and thought leader, part of the Arrow Solutions team.

· Provide technical demonstrations

· Onboarding and enablement of reseller and MSP partners onto the PAN channel partner journey.

· Presenting to Arrow customers the PAN security propostion with alliance partners

· Deliver enablement and training utilizing the tools and labs proposed by the vendors


Vendor & Partner

Duties will include but are not restricted to:

  • Provides pre-sales technical support to the Sales & Vendor Team covering all of the Vendor’s family of products.

  • Train, educate & incentivise

  • Work to formulate account strategies.

  • Make pre-sales calls on prospective partners , participate in local and regional seminars, and act as their technical account manager for their existing customers.

  • Be the focal point for customer evaluations, proof of concepts, and demonstrations.

  • Is expected to stay knowledgeable of current industry technology, trends, and the competition.

  • Spend a considerable amount of time presenting in front of customers in small (round table) discussions as well as large (seminar) audiences.

  • Work in tandem with the Sales Team in fulfilling sales goals and responding to RFI/RFPs.

  • Act as a focal point in case of a technical post-sales escalation for current customers.

  • Perform system deployment, installation, and integration of Vendor solutions in customer environments and DemoNet.

  • Hold vendor accrediations

Competencies (Code 1250)

  • Delivers Results

  • Customer Service Excellence

  • Influence and Relationship Building

  • Business Acumen

  • Problem Solving

  • Dealing with Ambiguity

  • Negotiating

  • Time Management

  • Functional/Technical Skills

  • Presentation Skills

Hours of Work

The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. In addition this role is externally facing and therefore there will be the expectation that you will be required to travel upwards of 50% of the time.


United kingdom - Remote

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.