Arrow Electronics Account Manager in United States


Account Manager

Job Description:

JOB TITLE: Account Manager

DIVISION: Account Management


REPORTS TO: Team Leader

Background To The Company

Arrow ECS is a specialist IT distributor providing enterprise-class solutions and services focused on data storage, network security, enterprise software, virtualisation and access infrastructure.

Working with our channel partners, we optimise the efficiency with which organisations can store, manage, protect and deploy their data, equipping them with secure access to business-critical information at any time, from any location, on any device.

Through close alliances with the world’s leading vendors, we deliver innovative solutions, complemented by an impressive portfolio of expert professional services and IT training.

We support our channel partners from initial consultation, planning and design, engineering build through to implementation and post-sales care.


As a member of the internal Account Management team the prime function is to actively contribute to the growth of the business through developing a set of defined key accounts, working alongside the Account Managers.

The successful candidate will be a professional sales person who can demonstrate a career of consistent over achievement within a sales role.

This is primarily an office-based role with the main sales tool being the telephone. Occasional external meetings/seminars are appropriate but this is not a major aspect of the role.


Duties will include but are not restricted to:

  • To meet profit targets on the sale of Internet/Intranet software and services.

  • To maintain and grow the key accounts that you will be covering by being proactive and giving excellent account management.

  • To take responsibility for self-development in both product knowledge and job competencies.

  • Structured sales approach i.e. Mining information for the right contacts, building rapport with key people, cross-selling multiple products to an opportunity, building confidence and trust within the customer base.

  • Strong desire to give excellent customer service i.e. resolving enquiries fully, swiftly and pleasantly.

  • Keeping Customer information and Contacts accurate and up to date on all systems.

  • Maintaining accurate forecasts by extracting information from systems.

  • Understand customer requirements and work within time set and guidelines.

Competencies ( 1200)

  • Delivers Results (Drive for Results)

  • Customer Service Excellence (Customer Focus)

  • Influence and Relationship Building (Peer Relationships)

  • Business Acumen

  • Problem Solving

  • Dealing with Ambiguity

  • Negotiating

  • Time Management

  • Sales/Systems Skills

  • Account Territory Management

Skills and Experience Required

  • Ideally at least 18 months experience in a Sales role within the IT industry.

  • Ability to sell solutions to both technical and non-technical audiences, primarily over the telephone.

  • Self-motivated with a hard working and proactive approach.

  • Capable of learning technical concepts of the product portfolio (training will be given).

  • Self-starter with outgoing personality but with an unselfish team player mentality.

  • Ability to cope under pressure and prioritise work accordingly.

  • Sound business acumen and ability to understand and interact with the customer.

  • Numerate.

  • Competent in Word Processing and Spreadsheet packages.

Hours of Work

The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role.


Newmarket, Suffolk

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.