Arrow Electronics Customer Planner/Csr in United States


Customer Planner/Csr

Job Description:

Job Objective:

As Customer Planner , manage customer forecast demand, optimizing inventory and pipeline to meet customer demand. Ensure adherence to customer contracted terms.

As Customer Service Representative , manage the customer service for defined customers according to agreed service levels and defined business processes.

Key Responsibilities:

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

As Customer Planner :

  • Implement and maintain forecast and buffer parameter settings into ERP system.

  • Manage receipt of customer forecast, analyse and take action on exceptions.

  • Provide customer exception reporting (forecast response) and manage related communication both internally and externally.

  • Review and manage buffer inventory levels.

  • Own and drive the following inventory management activities: IPS inventory management, ISO/CSO management, exercise of aged inventory clauses with customers and pro-active management of excess inventories.

As Customer Service Representative :

  • Own and drive the following firm order backlog management activities: execution of backlog changes (confirmation, reschedule, cancellation) in line with customer agreements; provide order book and lead-time updates to customers on a regular base; pro-active expedite of firm and forecast orders with SAD>CRD.

  • Be accountable for delivery and for delivery discrepancy resolution, communicating with the customers regarding order confirmation, shipping and tracking information.

  • Manage customer returns (RMA) and related communication internally and externally.

Focus Areas:

Stock Turns

SMI Levels

Inventory Integrity

OTD Performance

Fill Rate Improvement (SAD>CRD)

Key interfaces:

Alliance Management Team

Regional Program Management/Account Management Team

EMS Service Centre

EMS Quote Team

Asset Team

Alliance/Arrow Finance Team

Alliance/Arrow Warehouse & Logistics Team


Key requirements:

  • Strongly customer oriented with customer service background.

  • Strong analytical and problem solving skills.

§Organised, methodical with attention to details and accuracy.

  • High level of ownership and accountability for assigned tasks.

  • Great team player.

  • Good communication skills suitable for both internal and external communities.

  • Can effectively cope with change and be comfortable with ambiguity.

  • Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.

  • Willing to work in a challenging and multicultural environment.

  • English mandatory both verbal and written.



Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.