Arrow Electronics Customer Service Engineer II in United States
Customer Service Engineer II
ESSENTIAL DUTIES & RESPONSIBILITIES
- Project initiation & cost estimate:
1- Sharing in the SOW preparation and address the customer SOW
2- Responsible for the client communications related to the routine project activities agreed with the customer
- Distribution & Planning:
1- Check the customer's input/ requested data versus SE database
2- Distribute the customer's input along the charged team
3- Address new data attributes requested with the charged teams
4- Propose schedules
5- Responsible for the client communications related to the routine project activities agreed with the customer
- Monitor project activities:
1- Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.
2- Review the risk register, detailed weekly progress reports of Team Principals.
3- Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list
4- Responsible for the client communications related to the routine project activities agreed with the customer
- Resolve customer feedbacks and new requests and self-development:
1- Keeping customer satisfaction by solving customers' problems
2- Follow with the charged team to recover the customers' problems
3- Responsible for the client communications related to the routine project activities agreed with the customer
4- Updates job knowledge by participating in educational opportunities
At least 2 years’ experience inside the company.
Competent in Microsoft Office applications.
Has time management skills.
Superior written and verbal communication and interpersonal skills.
The tension between possibility and practicality is what we resolve. At Arrow, we’ve come full circle— from being a parts supplier at the physical heart of the radio business to being a global technology partner in the ongoing transformation of the most complex and exciting business on the planet. We are visionaries. Innovators. Mentors. In order to thrive and survive in today’s marketplace, we anticipate what will come tomorrow for our forward-thinking partners.
Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 85 countries. We are a Fortune 150 company with over 18,500 employees globally. Headquartered in beautiful Denver, Colorado, with offices worldwide.
Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from coffee makers to cars. Are you one of them? Then you're working with us.