Arrow Electronics Customer Service Engineer II in United States

Position:

Customer Service Engineer II

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Project initiation & cost estimate:

1- Sharing in the SOW preparation and address the customer SOW

2- Responsible for the client communications related to the routine project activities agreed with the customer

  • Distribution & Planning:

1- Check the customer's input/ requested data versus SE database

2- Distribute the customer's input along the charged team

3- Address new data attributes requested with the charged teams

4- Propose schedules

5- Responsible for the client communications related to the routine project activities agreed with the customer

  • Monitor project activities:

1- Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.

2- Review the risk register, detailed weekly progress reports of Team Principals.

3- Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list

4- Responsible for the client communications related to the routine project activities agreed with the customer

  • Resolve customer feedbacks and new requests and self-development:

1- Keeping customer satisfaction by solving customers' problems

2- Follow with the charged team to recover the customers' problems

3- Responsible for the client communications related to the routine project activities agreed with the customer

4- Updates job knowledge by participating in educational opportunities

EXPERIENCE REQUIREMENTS

  • At least 2 years’ experience inside the company.

  • Competent in Microsoft Office applications.

  • Has time management skills.

  • Superior written and verbal communication and interpersonal skills.

Location:

Banha

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.