Arrow Electronics Customer Service Engineer II in United States
Customer Service Engineer II
ESSENTIAL DUTIES & RESPONSIBILITIES
- Project initiation & cost estimate:
1- Sharing in the SOW preparation and address the customer SOW
2- Responsible for the client communications related to the routine project activities agreed with the customer
- Distribution & Planning:
1- Check the customer's input/ requested data versus SE database
2- Distribute the customer's input along the charged team
3- Address new data attributes requested with the charged teams
4- Propose schedules
5- Responsible for the client communications related to the routine project activities agreed with the customer
- Monitor project activities:
1- Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.
2- Review the risk register, detailed weekly progress reports of Team Principals.
3- Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list
4- Responsible for the client communications related to the routine project activities agreed with the customer
- Resolve customer feedbacks and new requests and self-development:
1- Keeping customer satisfaction by solving customers' problems
2- Follow with the charged team to recover the customers' problems
3- Responsible for the client communications related to the routine project activities agreed with the customer
4- Updates job knowledge by participating in educational opportunities
At least 2 years’ experience inside the company.
Competent in Microsoft Office applications.
Has time management skills.
Superior written and verbal communication and interpersonal skills.
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.