Arrow Electronics ERP Team Lead - Functional Consultant (m/f) in United States


ERP Team Lead - Functional Consultant (m/f)

Job Description:

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.28 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries. A Fortune 150 company with 18,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Arrow provides specialized services and expertise across the product lifecycle.

Arrow does this by connecting customers to the right technology at the right place at the right time and at the right price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company‘s industry-leading services.

For our locations in Munich/London/Paris we are looking for an

ERP Team Lead – Functional Consultant (m/f)

Overview of the position:

  • Expert in one or more functional areas of the business systems application portfolio

  • Deliver system solutions for one or more areas of the business community aligned with functional area of expertise

  • Provide Tier II escalated functional support to the end user community within the context of the IT end user support delivery process (Occasionally out of standard Business Hours, especially period end support)

  • Oversee the tasks and projects in the assigned functional team and assist in team planning and reporting.

Key Responsibilities:

  • Provide impact assessments that explain the implications of reported issues so management can make informed decisions

  • Provide functional explanations and/or work around for escalated support incidents

  • Translate business requests into functional specification documents in the context of project level deliverables and ongoing maintenance release activity incl. focused handling of critical incidents and escalation management. Scope of the functional specifications includes:1. As-is, to-be, gap analysis of systems process flows2. Use cases3. State case and sequence diagrams4. UI mock ups and functional requirements5. Transaction definitions for system integration6. Data migration and enrichment logic7. System role and permission definitions8. System performance criteria9. Mentor internal colleagues and help with Skillbuilding/Knowledge transfer10. Assist with Team assignments and availability planning11. Assist in Team related administrative tasks12. Discover, escalate and resolve project and team issues13. Responsible functional area oversight and reporting

  • Collaborate with the BT Business Analyst and KU community to ensure system capabilities and limitations are understood and effective

  • Collaborate with other Teams like a technical delivery team on system design or internal systems in case of projects related to network/servers, etc.

  • Develop and execute system integration and UAT test plans and either execute the tests or support the execution

  • Participate/support KU and end user training and prepare required training materials

  • Responsible for ensuring that all deliverables within a functional domain resolve to a cohesive functional architecture that aligns to best practices


  • Good English skills (written and verbal), other languages welcome depending on location

  • Very communicative to work with internal and external Business Contacts and managing a team incl. resolving issues and reporting status incl. de-escalation mgmt.

  • Pro-active to discover potential issues in future and independently work on solutions to resolve

  • Hands-on, committed, team player with a clear emphasis being able to work independently, ICT interested, energetic, driven and enthusiastic

  • Self-motivated to continuously expand personal, professional knowledge

  • Professional with good organisational skills

  • Very reliable on delivering projects in time and able to individually take responsibility on results.


  • Minimum 5 Years of active Experience with Dynamics AX (as consultant/Analyst) preferable in a current release (2012 R2/R3)

  • Experience in a lead role and/or managing delivery teams

  • Been working in international Projects and Teams and can prove effective results in delivering solutions

  • Commercial Skills in understanding Company Process and Workflows and how it relates into ERP Functional requirements

Other key elements:

  • Travel requirements up to 40% (mainly Europe)

  • Fully engaged and self-starting

  • Possessing a high energy level and strong work ethic with a commitment to continuous improvement in a dynamic environment that strives to exceed expectations

  • Demonstrated ability/experience in an environment of change and continuous improvements


Munich (Elsenheimerstraße 1)

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.