Arrow Electronics Helpdesk Analyst II in Bangalore, India
Helpdesk Analyst II
Experience: 4-6 yrs Location: Bangalore Education: Any degree • Strong knowledge/Exp in Oracle Apps functional concepts/ SCM / Manufacturing / Distribution modules • Good exposure to Oracle Business System Support • First Level User Support in troubleshooting both application and business process issues • Proficient in Procure to Pay and Order to Cash flows and with strong functional knowledge on any of the core modules of Order Management, Inventory, Purchasing, Finance • Good written and verbal communication skills • Diagnose underlying issues and propose a work around where practical • Document and create KB articles on new resolutions • Acquires and maintains current knowledge of relevant product offerings and changes effected in order to provide accurate solutions to users. • Improves process flow and user documentation for Oracle Support and enhances user knowledge and competency • Willing to work in a 24/5 environment
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.