Arrow Electronics Supply Chain Solutions Manager in Harlow, United Kingdom


Supply Chain Solutions Manager

Job Description:

Solution Engagement Manager (m/f)

The role:

As a key member of the Global Sales Support and Operations (GSSO) organization, the Solution Engagement Manager (SEM) is responsible to maximize the value we deliver to our global customer base and drive growth in close cooperation with the sales teams. This role leads the company’s efforts to gain a holistic understanding of the customer’s business challenges, define the engagement strategy and manage the creation of a solution proposal to ensure we are exceeding expectations of delivered value. He will apply his management and leadership capabilities to successfully orchestrate a team of business and technical subject matter experts, proactively identify and manage risks and set the right expectations about deliveries, pricing and timeline to ensure a smooth execution.

Your Responsibilities:

Lead the opportunity assessment outlining strategy fit, potential & risks.

Capture a holistic view of the customer requirements, motivation to engage, expectation on benefits and metrics to measure joint success.

  • Initiate cross-functional deal reviews and facilitate communications with relevant business functions to drive succinct and informed discussion and decisions.

  • Define the engagement strategy based on key factors like market, business type, size, complexity.

  • Manage the development of new services (non-standard) in close cooperation with relevant business functions.

  • Create a profitable pricing model and recommend resale pricing in correlation of the provided value.

  • Collect and document all proposal relevant information and create professional and compliant RFQ responses and SOWs.

  • Lead and moderate the contractual discussions between the legal departments and manage escalations.

  • Support sales team during negotiation through presentation of the solution proposal and value proposition.

  • Measure, monitor and report defined performance & risk metrics on a regular cadence.

  • Domestic and global travel up to 50% of the time.

  • Develop and deliver sales enablement tools and training to global sales teams.

  • Facilitate a smooth transition upon contract execution to the team responsible for on-boarding and delivery of the projects. Your Profile:

  • Minimum 10 years sales, consulting or project management experience within a high-tech environment.

  • Bachelor’s Degree (or higher) in Business Administration, Finance, Computer Science, or equivalent.

  • Ability to manage multiple priorities within a time-pressured environment, demanding precise and quick decision-making.

  • Team player willing to work in an international environment and be part of a global team

  • Excellent communication skills in English (verbal and written)

  • Strong business acumen and negotiation skills, as well as ability to achieve results, while focusing on customer requirements and business success.

  • Understanding of the technical, contractual and financial requirements and their inter-relationship.

  • Detail oriented and analytical, considers wider business & geographic impact of action.

  • Experience negotiating enterprise level contract manufacturing services agreements is considered a plus.



Time Type:

Full time

Job Category:

Customer Facing/Supplier Facing

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.