Arrow Electronics Customer Sales Specialist, on-site, Endicott, NY in New York


Customer Sales Specialist, on-site, Endicott, NY

Job Description:

This position will support one of Arrow's largest customers work on-site at the customer facility.

is responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts and serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.


  • Relationship management

  • Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers.

  • Order preparation

  • Thorough knowledge and accountability of supply chain engagements

  • Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases, maintain margin integrity

  • Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems

  • Handles local expediting and assists global opportunities through local escalation

  • Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).

  • Support sales team with direct customer contact for Order to Invoice process within Planned Demand.


  • 4 – 6 years of sales experience supporting large assigned customers Bachelor’s degree preferred

  • Industry experience with a distributor or supplier preferred

  • Strong negotiation, verbal, and written communication skills are essential

  • Excellent interpersonal, organization, problem solving, and customer service skills

  • Must be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity

  • Proficient with MS Office including Word, Outlook and Excel is a must

  • Must be comfortable working in multiple systems and applications


New York-Remote

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.