Arrow Electronics Helpdesk Analyst in Penang, Malaysia

Position:

Helpdesk Analyst

Job Description:

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

Principal Accountabilities

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

• A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.

• A help desk analyst spends the majority of the day performing remote support. This can take a number of forms:

• Over-the-phone support

• Screen sharing or remote control

• Live chat support

• Email support

Job Complexity

● Has no discretion to vary from established procedures

● Has no related work experience or has work experience but requires formal training in theories/concepts in own function

● Works under close supervision

Experience / Education

Typically requires a 4 year degree and 2–3 years of experience or a 2 year degree and equivalent related experience.

Location:

Penang

Time Type:

Full time

Job Category:

Non-Customer Facing/Supplier Facing

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.