Arrow Electronics Cloud Platform Coordinator in St Leonards, Australia


Cloud Platform Coordinator

Job Description:

The Cloud Platform Manager is responsible for actively managing and operationalising our cloud platform, ArrowSphere.

Reporting to the Sales Operations Manager and engaging with multiple internal teams, cloud vendors and partners to define and execute cloud enablement strategies and deliver the services catalogue driving cloud adoption for IaaS, SaaS and Cloud Services through ArrowSphere.

Key Areas of Responsibility

Platform Operations

Ensuring ongoing day-to-day management of Arrow’s cloud platform – ArrowSphere

Own the platform development and management, driving the operationalisation of all features and functions

Keeping up to date with developments and enhancements to the platform with overseas teams

Execute on the local and global ArrowSphere strategy, and provide feedback for future platform development

Documentation of platform operations practices

Bill Run

Timely and accurate bill-run every month

Liaising with customers to resolve bill-run queries

Proactively identifying potential bill-run issues, and developing solutions

Commitment to continual process enhancement and documentation

Reporting and analysis of bill-run

Vendor Engagement and Product Knowledge

Maintaining a deep interest in multiple vendor cloud products (IaaS, PaaS, SaaS, etc)

Keeping up to date with product changes, enhancements and new offerings

On-boarding new vendors and products to the platform from an operational perspective

Customer Engagement

Drive Cloud Partner on-boarding and ongoing engagement

Regular proactive communication with customers

Supporting the sales team by providing platform demonstrations to current and potential customers

Running reseller webinars and providing EDMs with consistent messaging

Internal Enablement

Deliver Internal enablement initiatives

Ability to devise and execute effective Cloud Workshops

Work with internal cloud technical, marketing and sales teams

Innovate solutions internal teams and cloud vendors

Other duties and responsibilities as may be assigned

Education and or Experience:

University degree preferably with a major in IT, or 3 to 5 years' related experience.

Experience and knowledge of Cloud based solutions across IaaS, SaaS, PaaS, Microsoft, AWS, IBM Softlayer is desired.

Experience working in an operational role with a customer service focus

Personal Attributes:

  • Hands on and self-motivated

  • Strong customer service and engagement focus

  • Exceptional Communication Skills, written and verbal

  • Ability to engage with customers and suppliers

  • Must be a great problem solver

  • Ability to link technical solutions to business problems

  • Exceptional time management skill, including managing a high-paced, high-volume workload with conflicting priorities

  • Takes ownerships of all key areas of responsibility


St Leonards (DC)

Time Type:

Full time

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.