Arrow Electronics Technical Support Specialist II in Syracuse, New York
Technical Support Specialist II
Summary of Position
Support our customers while they are using our products and services. This position is responsible for evaluating and resolving software and hardware problems. The person in this position confers with engineers, technicians, production personnel, customers and others regularly – including leading, explaining and demonstrating product features to other workers. Work with various teams/departments/customers in the support and analysis of our high end and customized OEM computer products.
Essential Functions :
Provide product sales, phone and email support to our customers
Develop process improvements for production-related processes as they relate to technical services area
Responsible for ongoing professional development
Develop a continuous improvement mindset for technical services area
Visit customer sites as needed to support/resolve issues
Build and improve relationships with product vendors
Participate in customer and employee training
Perform hardware failure analysis and testing on hardware components, identify issues and follow up on corrective actions
Represent Arrow in a professional manner; striving for total customer satisfaction
Perform other related duties as assigned In-depth knowledge of hardware and software (desktops, notebooks and severs, etc…)
Knowledge of Arrow’s current and projected products and services
Ability to present and explain Company and technical information to potential or existing customers, as well as employees, both verbally and in writing.
Strong interpersonal skills and the ability to build productive and lasting relationships with management, employees, and customers
Possession of a continuous improvement mindset
LEAN thinking skills
·Ability to embrace change and adapt to changing priorities
Ability to meet deadlines and goals, and demonstrate a strong work ethic
Outstanding time management and organizational skills
Strong analytical skills with a meticulous and thorough approach to work
Ability to identify and anticipate problems or errors and provide innovative solutions
Ability to gather and analyze information skillfully and accurately
Strong technical skills and aptitude: strives to continuously build technical knowledge and skills and help others do the same
Ability to work independently and as part of a team in a fast-paced environment Education:
College Degree Preferred in Computer Science or related field. 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
Customer Facing/Supplier Facing
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.