Arrow Electronics Cloud Technical Account Manager in United Kingdom


Cloud Technical Account Manager

Job Description:


The Cloud Technical Account Manager provides pre-sales technical support to the Sales & Vendor Teams around the xSP Central portfolio and to the Managed Service Provider (MSP) partners in both a Technical & Commercial manner . This role will focus specifically on the Microsoft, Redhat & AWS portfolio . The Cloud Technical Account Manager is responsible for engaging with the relevant vendor teams , owning technical enablement and building joint propositions with the Business Development Managers (BDM) team. The candidate will also have extensive knowledge and experience in cloud migration & architecture projects .


  • Go-to technical specialist for sales team and downstream partners on the Microsoft, Redhat & AWS cloud platforms. A thought leader with regard to choice of platform, migration & benefits for an MSP.

  • Participation in RFPs (request for proposal) for key customers.

  • Onboarding and enablement of new MSPs & downstream partners onto the ArrowSphere billing & provisioning platform.

  • Presenting to Arrow customers the products/services portfolio and Arrow benefits of xSP Central (ArrowSphere).

  • Design, management & delivery of cloud demonstrations & labs.


Duties will include but are not restricted to:

  • Proactively work with the ArrowSphere Cloud Leader & the MSP team in Arrow to drive MSP engagement around xSP Central programmes.

  • Provides pre-sales technical support to the Sales & Vendor Team covering Microsoft, Redhat and AWS products & services.

  • Train, educate & incentivise MSPs alongside the BDM team.

  • Work to formulate account strategies , alongside the ArrowSphere Cloud Leader & Cloud BDMs.

  • Make pre-sales calls on prospective MSPs, participate in local and regional seminars, and act as a technical account manager for existing customers.

  • Be the technical focal point for MSP engagements around demonstrations, potential cloud solutions & programme expertise supported by the relevant vendor team for expertise.

  • Remain knowledgeable & fully certified with a strong understanding of current industry technology (specifically Cloud), trends, and the competition.

  • Spend at least 2 days each week presenting in front of MSPs in small (round table) discussions as well as developing capability to deliver to larger (seminar) audiences.

  • Work in tandem with the MSP Sales Team in fulfilling sales goals and responding to RFI/RFPs.

Key Skills / Experience:

  • Migration to the Cloud project experience.

  • Knowledge of Agile & Development Management tools.

  • Knowledge of Application Lifecycle.

  • Experience with Application Migration and Upgrades.

  • Multi language experience.

  • Understand Sizing and Management Tools.

  • Networking and Security knowledge.

  • Microsoft, Redhat & AWS Certifications would be an asset.


ArrowSphere is a single point of entry to cloud solutions. A single platform to search leading cloud products, build IaaS, PaaS & SaaS solutions.

ArrowSphere xSP Central is an online module that enables the managed service provider community to forecast and report on various service provider licence agreements in one central platform. A key feature of the tool is the ability to simulate and predict the total cost of operating a particular cloud service for the end customer. xSP Central is a complementary module to the ArrowSphere cloud services platform. To learn more check out this short video:

Hours of Work:

The company’s standard hours of work are 9.00 am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. In addition this role is externally facing and therefore there will be the expectation that you will be required to travel upwards of 50% of the time.


United kingdom - Remote

Time Type:

Full time

Job Category:

Customer Facing/Supplier Facing

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.